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Frequently Asked Questions

myaccount

Is it necessary to create an account in order to place an order?

No, we do offer a one(1) page guest checkout; however, an account will allow you to: track orders, view the status of orders, view your wish list, set up a gift registry, view your order history and tracking numbers, process returns, and much more.

Am I able to opt out of the mailing list after I’ve signed up?

Yes. You can click the “My Account” link at the top of the page and then click “Modify Profile”. At the bottom of your profile page, you will be able to choose which mailing list you would like to be subscribed to. There is also a link at the bottom of each email which can be used to unsubscribe.

I forgot my password. What should I do?

Click on the “Sign In” link located on the top right of the site, and then click “Recover password”. Type in your e-mail address and your password will be sent to you via e-mail. If you are not receiving the e-mail check your SPAM folder or call our customer service for further assistance (800) 939-0147.

My address has changed, how can I update it?

Sign in to your account and then click the "My Account" link. On the My Account page click on "Modify Profile" link. From here, you will then be able to modify your billing and/or shipping addresses. We will confirm the change through email within 1 business day.

I would like submit a public product review. How do I do this?

All you need to do to leave a rewiew is login, visit the product's description page, and select the “Reviews” tab at the bottom of the page. It’s fast, free, and helps us improve the descriptions of the items we sell. It also helps other customers to make informed purchase decisions.  Only registered customers can leave a product review, although anybody can leave a product rating. Please ensure the language is appropriate when posting comments. Reviews with profanity or obscene content will be removed and/or blocked.

Can I have a picture or logo engraved?

Yes, within certain limits including size and complexity. Submit the picture you would like engraved as a .jpeg. Make sure to include your name and phone number so we can easily contact you if we have any questions or concerns.

ordering

What does 'backorder' mean and why can't I order items on backordered?

Like Amazon.com, we have thousands of items however we do not keep all items in stock in our shipping warehouse. From time to time our manufacturers/suppliers run out of stock due to overwhelming demand.

When manufacturers run out of stock, the item goes on backorder status. We are unable to predict when more stock will become available. If you place an order for a backordered product, we will mail it to you when it becomes availible. Your order will have priority over newer orders of the same item.

If you place an order for a backordered product, our customer service will email you with alternatives items to choose if you desire.  If you wish to cancel a backordered item, please contact us via email cs@weaponmasters.com and provide your order number and the item(s) you would like to cancel.  

Is there an age limit on orders?

You must be 18 years or older to order our product. If younger than 18, a parent or guardian must be present to place the order. No COD's are allowed. 

The name on my credit card charge appears as Mercury, Inc. Is this the same as Weaponmasters.com?

Yes Mercury, Inc. is the parent company for www.weaponmasters.com  and www.epicweapons.com.

Why does my order status still say “Queued”?

This can happen for several reasons.

If you are placing an international order our system will automatically place it in a “Queued” status until we get additional documentations and verifications. For international customers we require a copy of the actual credit card used and/or a photo to match the credit card used. If you send a copy of the card you may cover up the first 12 digits on the card number and the signature. We must be able to see the last 4 digits, the name on the front of the card and the 3 digit cvv code on the back. No orders will be shipped to an international address until we receive the additional verifications. This also protects the actual cardholder in case their credit card was stolen. We will accept paypal payments as a last resort.

If your billing and shipping address does not match we will require additional verification to protect the cardholder.

If you have placed an order over the weekend, your payment may be processed the following business day.

If you have selected Check/Money Order or Phone Order as payment, then your order will be “Queued” until payment is received and cleared.

Why has my credit card been declined?

When we process credit cards we are NOT provided with a specific reason as to why a credit card was declined. Please contact your bank or credit card company to check into why the card may have been declined. Once the issue has been resolved, please contact us via the Help link at the top of the website with your order number and we will reprocess your order.

What is the status of my order?

To view the status of your order, sign in tor your account and click “My Account”, then click “Order History”. You can now perform a search for orders you placed. Once you have submitted your search it will display the status of your orders. The 3-7 day rule will not apply to backordered items. If you have any additional questions about your order you can contact customer service at cs@weaponmasters.com or at (800) 939-0147.

How do I cancel an order?

Let Customer Service know via the Contact Us link. Be sure to include your username, the order number of the order you’d like to cancel, and a brief description as to why you wish to cancel your order and we will promptly cancel the order if it is still in the Queued status. If the order has progressed past the Queued status, or already shipped you may be subject to a 15% restocking fee and the return shipping cost applies to the customer.

Can all products be returned?

Yes if the product has not been damaged as a result of customer use. In order to receive a return mailing label you can either email us (include your order ID) or log in your account and your order and request a return via your order.

Weapon replicas and engraved items cannot be returned unless they are damaged or a mistake has been made by us. If an item is not damaged or a mistake has not been made, you may be subject to return shipping fees. Before we process and approve the return we may require a photo of the damaged item and packaging.

engraving

How can I have a product engraved?

When viewing selected products on our website you will see Engraving Options specified above the pricing section. Fill out all the engraving fields completely. The more detailed you are about the location and other aspects of the engraving, the easier it will be for our staff. Also make sure your phone number is correct in your profile in case we need to communicate with you about your engraving. Please be aware the some items might not qualify for engraving due to the dimensions or the type of metal they are made of. We will notify you if this is the case.

How do I order the same product more than once with different engraving options for each?

When ordering the first product, fill in the first products engraving options and in the Quantity drop down box choose a quantity of one. Then find the product again using the categories on the left side of the page or using the search box. Fill in the engraving options for the second product and choose a quantity of one as well. Keep repeating the process for each product you would like to order with different engraving options on each. *Note: we offer engraving discounts for more than 5 engraved items.

What kind of engraving machine do you use?

We use a top of the line laser engraving machine.

shipping

How much will it cost to ship to me?

Shipping fees are dependant on the quantity, weight, and dimensions of the item(s) that you are purchasing. Add the items you wish to purchase to your shopping cart, when you continue checking out and choose the shipping options, your shipping charge will be displayed before you will require payment.  Please be aware that the shipping charges include insurance (in most cases) and handling charges to insure that if your order is lost, stolen, or damaged during shipping  it will be replaced  at no cost to you. This quote is also not a guaranteed amount due to the fact that there are sometimes factors the system cannot predict. Very seldom if an item is oversized we will call you about additional shipping fees. We generally ship via Fed Ex; however, we reserve the right to change shipping companies since certain items can not be shipped via Fed Ex.

Do you ship to my country?

We ship to numerous countries around the world. There are very few exceptions where we are unable to ship our products and you will be notified during the ordering process if we are unable to ship products to your country. While we ship to most countries, not all of our products are legal in every country. It is the customers` responsibility to know the laws of where they live. Weapon Masters is not responsible for any items seized or any additional fees from customs. (Please refer to our terms and conditions)

Why doesn’t my tracking number work?

It usually takes up to 24 hours for the shipping company to update their database to include your tracking number. If your tracking number still does not work after 24 hours have passed, please let us know via the Contact Us button and we will assist you as quickly as possible. Be aware that orders shipped internationally via USPS might not be “trackable” until delivery.

My item(s) arrived damaged. What do I do?

First & foremost, all items are hand-inspected before shipment and are packed very well to ensure they are not damaged in transit to you. However sometimes an item will be jarred around inside a package due to poor handling by the carriers. We have years of experience in dealing with these types of damaged and know best how to handle them. If your order has been damaged you will need to email us with your name order ID and photos of the damaged item (s) including the packaging it arrived in. Send the email to:  cs@weaponmasters.com and a brief description of the damage. We might have to let the carrier know and fill out a Damaged Shipment Claim. NOTE: If you have opened the package and used the item we will not accept any damaged items back. 

 

WeaponMasters 
Weaponmasters specializes in real world “battle ready”, replicas and licensed products consisting of swords, knives,
and other weaponry products at the most economical prices. Weaponmasters is an authorized distributor of
licensed products for Electronic Arts, Blizzard Entertainment, and Showtime.
All products offered on Weaponmasters comes with a price match guarantee.